Field Service Scheduling and Route Planning Software

Field service is not just driving from A to B. Every job has its own duration, every customer has a window, and one overrun can push the whole day off schedule.

CourierCloud builds job sequences that factor in the planned time on site at every address, so technicians keep to the schedule and customers know when to expect them.

Field Service Companies

Why Field Service Schedules Fall Apart

Travel time is only half the problem. Time on site is the other half.

Unrealistic Schedules

Plans that ignore job duration look fine at 8 am and fall apart by noon.

Long Drives Between Jobs

Technicians crisscross the city because jobs were assigned in the order they came in.

No Proof of Work

Without photos and time stamps, disputes about what was done are hard to settle.

Constant Phone Calls

Dispatchers call technicians to find out where they are and when they'll finish.

Every overrun means overtime, missed appointments and fewer jobs completed per day.

How CourierCloud Plans Field Service Visits

The software sequences visits around each customer's window and the planned time on site, keeping schedules tight.

1

Import jobs with addresses, customer time windows and expected duration.

2

Set each technician's working hours, skills area and starting point.

3

CourierCloud builds a realistic day for every technician, with travel and time on site.

4

Technicians see their jobs in order in the app and navigate to each address.

5

Visits are checked in and out with time stamps and photo reports.

6

Dispatchers see progress live and get alerts before a visit runs late.

What It Means for Your Team

More jobs completed per day
Less driving between visits
Customers get realistic arrival windows
Photo reports and time stamps for every visit
Less dispatcher time on the phone
CourierCloud dispatcher web app: editing an order with its optimized route on a city map

Who It's For

Repair and maintenance services, cleaning companies, installers, HVAC and appliance technicians, home healthcare teams and any business that sends people rather than parcels.

Frequently Asked Questions

Yes. You set the planned time on site for each visit, and routes are built so the whole day fits the schedule.

Yes. Technicians add photo reports and comments in the app, and the reason for any job that couldn't be completed is recorded.

Routes are recalculated in seconds and technicians get their updated jobs automatically.

Dispatchers get free 1–2 hour online training. Technicians need none: the app is as simple as a regular navigation app.

Fit More Jobs Into Every Day

Send us a typical day of jobs and we'll show you the schedule CourierCloud would build. Your first 35 days are on us.

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