Keep Every Delivery Promise
Send us orders with their time slots, and we'll show you the plan. Your first 35 days are on us.
Time-Slot Delivery: Routes Built Around Customer Delivery Windows
Offering delivery time slots wins customers, but only if drivers actually arrive on time. The narrower the window, the harder it is to plan by hand.
Time-slot delivery in CourierCloud builds routes strictly around the windows customers choose at checkout, so the courier arrives within the promised slot.
Why Time Slots Are Hard to Keep
Every promised window is a constraint, and a busy day has hundreds of them.
Narrow Windows
One-hour or two-hour slots leave little room for error.
Traffic and Delays
One late stop can push every delivery after it out of its window.
Manual Juggling
Balancing slots across drivers in a spreadsheet takes hours.
Unhappy Customers
A missed slot means a complaint, a refund or a lost customer.
Keeping delivery promises at scale needs planning that treats every window as a hard rule.
How Time-Slot Delivery Works
Routes are built around time windows, vehicle capacity and unloading time, and recalculated when plans change.
1
Import orders with each customer's chosen window.
2
CourierCloud groups orders by area and slot across your drivers.
3
Routes respect every window, plus capacity and unloading time.
4
Customers get a text with the arrival time and a tracking link.
5
Dispatchers get an alert 30–60 minutes before a delivery would miss its slot.
6
Changes are recalculated in seconds and pushed to the drivers' apps.
What It Means for Your Customers
Deliveries within the promised slot
Proactive warnings before delays
Fewer failed deliveries
Live tracking for customers
Planning in minutes
Who It's For
E-commerce and retail, grocery delivery, bulky goods and furniture delivery, and any business that lets customers choose when they receive their order.
Frequently Asked Questions
The dispatcher gets a push notification 30–60 minutes before it becomes critical, with time to recalculate the route, reassign orders or warn the customer.
Yes. Routes respect time windows, vehicle capacity (weight, volume or pallets) and unloading time together.
The system recalculates optimal routes in seconds and couriers get their updated jobs automatically.
Delivery addresses, customer time windows and vehicle details. Optional: order weight or volume and unloading time. We provide an Excel template.