Food Delivery Dispatch Software for Restaurants and Dark Kitchens

Food delivery leaves no room for slow dispatching. Every minute between "order ready" and "courier on the way" is a minute the food gets colder and the customer gets less patient.

CourierCloud assigns couriers automatically and rebuilds routes the moment an urgent order comes in, so response times stay short even at the dinner rush.

Food Delivery

What Slows Food Delivery Down

The same problems show up in every busy kitchen, and they all cost minutes.

Manual Dispatching

Someone has to decide which courier takes which order while also answering phones and packing bags.

Rush-Hour Peaks

Orders arrive in waves, and a plan made at 5 pm is out of date by 6 pm.

No Idea Where Couriers Are

Without live tracking, you can't tell customers when their food will arrive.

Disputes About Delivery

Without proof, "it never arrived" is hard to answer.

Slow dispatch means cold food, refunds and customers who order somewhere else next time.

How CourierCloud Dispatches Food Orders

The platform assigns couriers without human input and reroutes on the fly when urgent orders come in, keeping response times to a minimum.

1

Orders arrive by API from your ordering system or are added by the dispatcher.

2

CourierCloud picks the best courier based on location, current route and delivery promises.

3

Routes are rebuilt instantly when a new order, address change or cancellation comes in.

4

Couriers get the job in the app and navigate with the map they prefer.

5

Customers get a text with the arrival time and a tracking link.

6

Every drop-off is confirmed with a photo, and the history is kept for disputes.

What It Means for Your Kitchen

Faster pickup-to-door times
Automatic dispatch during the rush
Fewer "where is my food?" calls
Proof of every delivery
More orders per courier per shift
CourierCloud dispatcher web app: editing an order with its optimized route on a city map

Who It's For

Restaurants with their own couriers, dark kitchens and ghost kitchens, meal-prep and catering companies, and local food delivery services. Start with one courier and grow from there.

Frequently Asked Questions

Yes. Dynamic routing adds the order on the fly as long as it doesn't break the agreed delivery time of the current run. If there's no time left, the order moves to the next wave.

Yes. Couriers can hand the route off to Google Maps, Waze and other popular navigation apps with one tap, or use the built-in offline maps.

The app works fully offline. Routes and order details stay available and everything syncs as soon as the connection returns.

You can build your first routes the day you sign up. A full launch, including team training, takes one business day.

Get Food Out the Door Faster

Tell us how many couriers you run and we'll set up a test on your real orders. Your first 35 days are on us.

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